Refund Policy

This Refund Policy sets out the conditions and procedures for issuing refunds related to the Subscription Fee paid for the use of the Lestis software, in accordance with our Terms of Service.

Payment Manager: Lestis directly manages all payments and related refunds. Subscription Fee transactions are processed through our Stripe account.

Guest Payments Disclaimer: Lestis is not responsible for and cannot issue refunds for payments received by the Customer (Accommodation Facility) from its end guests through the Platform. Any dispute related to collections and refunds with end customers must be handled directly by the Customer and their payment processor (e.g., Stripe connected to the Platform).

1. Right of Withdrawal and Initial Guarantee (Full Refund)

The Customer has the right to request a Full Refund of the Annual Subscription Fee if the request is submitted no later than 30 days from the date of subscription and payment for that specific subscription.

• The Refund will be processed by Lestis via the Stripe platform within 30 days of receiving the request, provided it complies with the terms.
• The refunded amount is equal to 100% of the Subscription Fee paid.

2. Annual Subscriptions (Beyond 30 Days)

Subscriptions with an annual billing cycle are considered final after the 30-day withdrawal period.

• No Refund: Payments for Annual Subscriptions are non-refundable after the guaranteed 30-day withdrawal period (Section 1).
• Service Cessation: The subscription does not include automatic renewal. The cessation of service at the end of the paid annual period occurs automatically upon non-receipt of the Subscription Fee payment for the subsequent period. The Service will remain active until the last expiration date of the paid period.

3. Payment Disputes (Chargebacks)

The Customer acknowledges that initiating a payment dispute (chargeback) with their bank, without first contacting Lestis through the official channel, violates this Policy. In such a case, Lestis reserves the right to immediately suspend the Account and dispute the chargeback by providing Stripe with all evidence of acceptance of the Terms of Service and software usage.

4. Refund Process and Contacts

All Refund Requests and Questions related to the Subscription Fee must be submitted exclusively through the Contact Form available within the Customer's private area.

The request must include:

• The transaction ID (found on the Stripe receipt and in the private area).
• The payment date.
• The reason for the request.

Lestis will evaluate the request based on the submission date and the clauses above. The final decision on issuing the refund rests with Lestis. Refund processing will always occur via the original payment platform (Stripe).

Last updated: 22 October 2025